February 21, 2010
Rapport
Skilled communicators have techniques from which they consciously choose behaviors which have high probability of producing outcomes.
The effective communicator fit puzzles correctly to do the job. He has mastered techniques for keeping cool and communicating, and know when and with what technique to practice in order to maintain positive control and achieve mutually satisfactory solutions.
Communicate to others on their preferred channels not yours. Communications research have found that people have individual information processing styles, and the way each person gathers and stores information depends on which sense or senses they rely upon most heavily. Humans depend on the senses of vision, hearing and feeling – in this matter.
Each person processes information by each of the senses; however, for many people, one principal system is more highly developed. People whose primary intake channel is their eyes are tagged as visual, those who prefer to receive information aurally are known as auditory, and feeling or touch-oriented individuals are kinesthetic. Each person gives the astute observer many clues about our preferred channels: the choice of language, eye movements, body posture, and breathing rates. Auditory people keep their eyes level and move the from left to right, or they may look down, for example.
In cases, when you are dealing with people whose information-processing styles differ from yours, think of yourself as a translator substituting words from your frame of reference with words which correspond to your receiver’s. Often this simple shifts results in communication which leads to behavior change.
Another element in communicating to people on their wavelengths is assessing how they wish to be treated. Some people want to get down to business immediately, and appreciate it when you state the problem or purpose for your communication, deliver the message in a no-nonsense manner and conclude speedily. On the other hand, others would feel insulted, intimidated or slighted by this kind of treatment. Some need t to establish personal rapport at the beginning of communications and following some light conversation , will expect you to move into the real topic of discussion.
Don’t assume that others want to be treated the way do. Observe your intended receivers, assess their personalities, their value system, their information processing styles, and the structure your communication so that it reaches them at their level. ESL teachers and trainors are best at this. Hence, make your point in the best way you could create kinship when you communicate.
/rose flores martinez
2.21.2010
Rapport
Skilled communicators have techniques from which they consciously choose behaviors which have high probability of producing outcomes.
The effective communicator fit puzzles correctly to do the job. He has mastered techniques for keeping cool and communicating, and know when and with what technique to practice in order to maintain positive control and achieve mutually satisfactory solutions.
Communicate to others on their preferred channels not yours. Communications research have found that people have individual information processing styles, and the way each person gathers and stores information depends on which sense or senses they rely upon most heavily. Humans depend on the senses of vision, hearing and feeling – in this matter.
Each person processes information by each of the senses; however, for many people, one principal system is more highly developed. People whose primary intake channel is their eyes are tagged as visual, those who prefer to receive information aurally are known as auditory, and feeling or touch-oriented individuals are kinesthetic. Each person gives the astute observer many clues about our preferred channels: the choice of language, eye movements, body posture, and breathing rates. Auditory people keep their eyes level and move the from left to right, or they may look down, for example.
In cases, when you are dealing with people whose information-processing styles differ from yours, think of yourself as a translator substituting words from your frame of reference with words which correspond to your receiver’s. Often this simple shifts results in communication which leads to behavior change.
Another element in communicating to people on their wavelengths is assessing how they wish to be treated. Some people want to get down to business immediately, and appreciate it when you state the problem or purpose for your communication, deliver the message in a no-nonsense manner and conclude speedily. On the other hand, others would feel insulted, intimidated or slighted by this kind of treatment. Some need t to establish personal rapport at the beginning of communications and following some light conversation , will expect you to move into the real topic of discussion.
Don’t assume that others want to be treated the way do. Observe your intended receivers, assess their personalities, their value system, their information processing styles, and the structure your communication so that it reaches them at their level. ESL teachers and trainors are best at this. Hence, make your point in the best way you could create kinship when you communicate.
/rose flores martinez
2.21.2010
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